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SHIPPING POLICY

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Dream Big Brave One has three processing centres, there are  located in:

• Australia

• United States

• United Kingdom

 

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​Standard Shipping Estimated delivery times:  3 - 5 days

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Orders placed before 12pm should be received within 3-5 business days. Orders placed on Saturdays, Sundays or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays and public holidays).

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Shipment confirmation and order tracking

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When your order is processed you’ll receive a shipment confirmation and tracking number.

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Customs, duties, and taxes

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Drea Big Brave One is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

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Damages

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Dream Big Brave One  is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

 

International Shipping Policy

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We ship worldwide and it will be processed by your nearest processing centre. Delivery times may vary. 

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RETURNS

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

 

To start a return, you can contact us at terri@dreambigbraveone.com. 

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

 

Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not the United States, Australia or the United Kingdom shipping your goods may take longer than expected.

 

You can always contact us for any return questions at terri@dreambigbraveone.com.

 

Damages and Issues

 

Please inspect your order upon receipt and contact us immediately if the item is defective, or damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

 

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

European Union 3-day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 15 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

If more than 30 business days have passed since we’ve approved your return, please contact us at terri@dreambigbraveone.com.